Our team member spotlight this month shines on Tim Webb, one of our firm’s Vice Presidents. We’re excited to share some highlights from a recent conversation with him:
Q: What inspired you to get involved with health IT consulting?
A: When I was at a previous consulting company, I had an opportunity to work on technology projects across various industries: finance, transportation, and healthcare among others. This is where my passion for healthcare emerged. I later joined a small health IT consulting company to further pursue this interest. One of the reasons that health IT first captivated me, and still inspires me, is because, in some small way, I feel that with each project I have helped improve the physician and patient care experience and had an impact to do good.
Q: What do you enjoy most about health IT consulting
A: What I enjoy most about health IT consulting is that I continue to learn and reinvent myself even after 37 years. For example, a project in 1999 looked much different than one in 2020 but technology and turning data into usable insights has always played a big part of it. Learning different ways to approach, utilize and transform data has always been very exciting and rewarding for me. When it comes to health IT, I feel at home.
Q: What is something that you would like to achieve?
A: As I look back over my career, the things I am most proud of are when I made a significant difference for a client. In 1987, I was engaged by a small family owned company to address a problem with their phone system. It wasn’t a technology problem, but a fundamental issue with how they addressed customer service. At the end of the project, I had convinced them to reorient the entire company around customer service, and my client, the CFO, became the first non-family member to be CEO based on his championing my recommendations. Each day I look for more of these opportunities to make this kind of difference with a client organization.
Q: Looking back, is there advice that you wish you had been given upon entering the industry?
A: Unless you already know your niche, be curious to constantly learn and interact with as many aspects of the healthcare ‘system’ as you can. Healthcare is complex, and if you want to be regarded as a strategic advisor that can provide value to an organization, having depth AND breadth will position you for long term success.
Q: What are you passionate about?
A: Solving problems. Most issues are a combination of people, process, and technology. I love figuring out the interaction of the three and helping apply the right balance to the solution.
Q: Please share a few random fun facts about yourself.
A: My first consulting project was to help a client select a new fax machine. I think the firm I was with probably charged $2,500 in fees to the client for me to help them buy a $2,500 fax machine. Yes, it was a long time ago!